Frequently Asked Questions
Everything you need to know about your Waterdrop experience, from shipping to hydration tips.
What exactly is a Waterdrop Microdrink?
A Microdrink is a small, sugar-free cube that adds delicious fruit and plant extracts to your water. Simply drop it into 15-20 oz of still or sparkling water, let it dissolve, and enjoy a refreshing drink packed with vitamins.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.
Are your products suitable for diabetics or those on a keto diet?
Yes. Our Microdrinks are completely sugar-free and contain less than 5 calories per serving, making them suitable for diabetics and those following a ketogenic lifestyle.
What is your return policy?
We offer a 30-day return policy for all unopened and unused products. Due to food safety regulations, we cannot accept returns on items that have been opened or consumed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.
Are Waterdrop cubes environmentally friendly?
Sustainability is at our core. By using Microdrinks, you reduce plastic bottle consumption by 98% compared to pre-filled bottled beverages. Our packaging is also 100% recyclable.